Privacy Policy

Privacy Policy

Effective Date: 02.02.25

DLW Design & Interiors is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We collect personal information to provide and improve our services. The information we collect may include:

   •    Personal Details: Name, address, phone number, email address

   •    Payment Information: Bank details, payment transaction data (processed securely)

   •    Order Information: Products purchased, delivery address

   •    Website Usage Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

   •    Process and deliver your orders

   •    Send invoices, confirmations, and updates about your purchase

   •    Provide customer support and resolve queries

   •    Improve our website and services

   •    Send promotional emails (only if you’ve opted in)

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with trusted third parties, including:

   •    Payment processors (e.g., Stripe, PayPal, bank institutions)

   •    Delivery services (e.g., DPD, Royal Mail)

   •    Business partners who assist in providing our services

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us to:

   •    Remember your preferences

   •    Track website traffic and usage statistics

You can modify your cookie settings in your browser at any time.

5. How We Protect Your Information

We implement appropriate security measures to safeguard your personal information, including:

   •    Secure data encryption

   •    Restricted access to sensitive information

   •    Regular security audits

Despite these measures, no online data transmission or storage can be guaranteed 100% secure.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

   •    Access your personal data

   •    Request correction or deletion of your data

   •    Object to or restrict the processing of your data

   •    Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal information only as long as necessary for business purposes or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

   •    Email: dani@dlwinteriors.co.uk

   •    Phone: 07471659129

   •    Address: 64 Pembury Road, TN9 2JG

Thank you for trusting us with your personal information.