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1. General Information
• We are DLW Design & Interiors, operating as an online furniture and home décor retailer.
• Our registered business address is: 64 Pembury Road, TN9 2JG.
• Contact: dani@dlwinteriors.com.
2. Orders & Payment
• All orders must be paid in full before processing and dispatch.
• Orders are not confirmed until payment has been received.
• Prices are subject to change based on stock availability and supplier adjustments.
3. Payment Methods
• We accept the following payment methods:
◦ Credit & Debit Cards: Secure online payments processed via our payment provider.
◦ Clearpay: Available for orders between £1 - £1,000, allowing you to pay in instalments.
◦ Bank Transfer: Orders paid via bank transfer qualify for free delivery.
• Card and Clearpay transactions incur a delivery charge, while bank transfer payments do not.
• Payment details will be provided at checkout or upon invoice request.
4. Products & Availability
• Our products include new, open box, and display items. All items are clearly described on the product page.
• Availability is subject to stock levels. We reserve the right to withdraw or update products without notice.
5. Pricing
• All prices are listed in GBP (£) and include any applicable taxes unless otherwise stated.
• We strive to ensure prices are accurate but reserve the right to correct errors before confirming an order.
6. Delivery & Failed Delivery Charges
• Larger furniture items are delivered within 5 working days, and lighting products are delivered in 2-3 days via DPD or Royal Mail.
• Delivery times are estimates and may vary depending on circumstances.
• Delivery is currently available only within the United Kingdom.
• If you are unavailable, you must reschedule in advance. Failed deliveries may incur additional charges.
• Deliveries will be made to a room of your choice, but we are not responsible for furniture assembly or disposal of packaging.
7. Returns, Refunds & Restocking Fees
• We offer a 30-day, no-questions-asked return policy.
• A £35 collection charge applies to all returns unless the item is damaged or faulty.
• Items must be returned in their original packaging and unused condition to qualify for a refund.
• Restocking Fee: A 15% restocking fee applies to all non-faulty returns. This will be deducted from your refund.
• Refunds will be processed within 5-10 business days after the return is received and inspected.
8. Damaged or Faulty Items
• If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery.
• We will arrange a replacement, repair, or refund at our discretion.
• Evidence of damage (photos) may be required before processing a claim.
9. Warranty
• We offer a 12-month warranty on all products.
• The warranty covers manufacturing defects but excludes normal wear and tear or misuse.
10. Cancellations & Changes
• Orders cannot be cancelled once they have been processed for dispatch.
• If you need to make changes to your order, contact us immediately at orders@dlwinteriors.co.uk.
11. Liability
• We are not responsible for any damages caused by incorrect assembly, improper use, or general wear and tear.
• Our liability is limited to the value of the products purchased from us.
12. Privacy Policy
• We collect and store personal information for order processing and communication.
• We do not share or sell your data to third parties without consent.
• For full details, refer to our Privacy Policy.
13. Marketing & Social Media Consent
• By placing an order with us, you agree to receive marketing emails unless you specifically opt out.
• Any photos shared with us (e.g., product images in your home) grant us permission to use them across our social media platforms.
• We will not use photos that contain personal images or identifiable belongings without explicit permission.
14. Intellectual Property
• All website content, including images, text, and logos, is the property of DLW Design & Interiors.
• You may not copy, reproduce, or distribute any content without written permission.
15. Fraud Prevention & Security
• We take fraud seriously and may refuse or cancel any order suspected of fraudulent activity.
• Customers are required to provide accurate personal information when placing an order.
16. Order Processing & Lead Times
• Estimated delivery times begin once payment has been received and processed.
• Some items may have longer lead times due to stock availability or supplier delays. Customers will be notified in such cases.
• We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.
17. Custom & Made-to-Order Items
• Custom or made-to-order items cannot be returned, exchanged, or refunded, except in cases of faults or damage.
• Full payment is required before production begins.
• Production times are estimated and may vary.
18. Refund Processing & Payment Disputes
• Refunds will be issued to the original payment method only.
• If a customer initiates a chargeback or payment dispute without first contacting us, we reserve the right to contest the claim with the relevant financial institution.
• Refunds will not be provided for delivery fees, restocking fees, or failed delivery attempts.
19. Force Majeure
• We are not liable for any failure or delay in performance due to circumstances beyond our control, including but not limited to:
◦ Natural disasters
◦ Strikes or labor disputes
◦ Supplier shortages or transportation issues
◦ Government regulations or pandemics
20. Changes to Terms & Conditions
• We reserve the right to update these terms and conditions anytime. Changes will be effective upon posting on our website.
21. Governing Law
• The n these terms and condition s.
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Customer Support & Contact
• For all queries, including after-sales care, email us at orders@dlwinteriors.co.uk.
• We aim to respond within 24-48 hours.
DLW Design & Interiors
64 Pembury road Tonbridge and Malling N/A TN9 2JG
Copyright © 2025 DLW Design & Interiors - All Rights Reserved.
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